Privacy policy
IMAGINE Laserworks (IMAGINE) recognizes that your privacy is important. This policy discloses the privacy practices for IMAGINE’s marketing campaigns, and related websites (WEBSITES).
By agreeing to receive information about our service, you signify your agreement to this Privacy Policy. We reserve the right to change this Privacy Policy from time to time.
1.0 Personal Information we collect
When you engage with our marketing messaging, and agree to receiving additional info about our SERVICES, we may collect certain personal information about you, including:
Contact information, such as name, phone number, or email address
Communications, such as submitted questions, or survey responses
Categories of personal information that we may collect automatically when you visit our website include:
Technical information, such as browser type, IP address, cookies, operating system
Usage information, such as pages visited, search terms entered, frequency of visits
2.0 How we use your Personal Information
By providing your mobile phone number and opting in, you consent to receive text messages (SMS and MMS) from IMAGINE Laserworks. These messages may include updates, alerts, promotional offers, and other information related to our products and services. Message frequency may vary. Message and data rates may apply.
Consent to receive marketing text messages is not required as a condition of purchase.
We do not sell or share your mobile phone number with third parties for their marketing purposes. Your number may be shared with service providers who help us deliver messages, and those providers are required to safeguard your information and use it only for the purpose of delivering our communications.
Your information is handled in accordance with this Privacy Policy.
We only use the Personal Information we collect for the following purposes:
Communication and marketing, such as reaching out via SMS or email to provide info about our SERVICES, responding to your questions, or communicating offers.
Management of business operations, such as improving our WEBSITES, personalizing your customer experience, and providing tailored content.
3.0 Use of Cookies
When you visit our WEBSITE, we may use Google Analytics or a similar service to send one or more cookies (which are small text files containing a string of alphanumeric characters) to your computer or mobile device, to help analyze our web page flow and measure promotional effectiveness
4.0 Security and retention of Personal Information & Automated Communications
Collection of Pre-Consultation and Lead Information
When you submit your contact details, request information, or book a consultation regarding smoking cessation services, we collect personal information including your name, contact information, communication preferences, and limited pre-consultation information relevant to determining your interest in and readiness for smoking cessation support. This may include the length of time you have been smoking and other non-clinical details you voluntarily provide to us prior to speaking with a practitioner. The purpose of collecting this information is to respond to your inquiry, understand your goals and timelines, and schedule consultations or services as requested.
Purpose of Use and Limitation
Personal information collected at this stage is used solely to provide requested information about our services, to contact you regarding your inquiry, to determine appropriate communication and scheduling, and to facilitate follow-up before and after a consultation or appointment. This information is not used to provide medical assessment, diagnosis, treatment, or clinical decision-making, and it does not replace a consultation with a qualified practitioner. We do not use this information for purposes unrelated to smoking cessation services unless we obtain your additional consent or such use is permitted or required by law.
Automated Communications and AI-Enabled Messaging
We may use secure communication platforms, customer relationship management tools, and automated or AI-assisted messaging systems to assist in responding to inquiries, providing information, scheduling services, and sending reminders or educational materials related to smoking cessation. Automated systems do not make clinical determinations or health-related decisions. Communications generated through these systems are reviewed or overseen by our staff and are used for administrative, educational, and customer-service purposes related to your inquiry or request for services.
Disclosure to Service Providers
For the purposes described above, we may share your personal information with third-party service providers that support our communication, scheduling, and customer service functions. These service providers are contractually bound to protect your information, may only use it for the specific purposes for which it was shared, and are required to safeguard the information in a manner consistent with its sensitivity and applicable privacy legislation. We do not sell or rent your information to third parties.
Storage Location and Safeguards
Personal information collected prior to your consultation may be stored in secure customer relationship and communication systems that employ administrative, physical, and technical safeguards appropriate to the sensitivity of the information. We take reasonable measures to ensure that access to your information is limited to personnel and service providers who require it for the purposes described in this policy.
Retention and Destruction
Information collected as part of the pre-consultation and lead-nurturing process is retained only as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. If you do not proceed with our services, your information will be securely destroyed or anonymized in accordance with our retention policy. You may request deletion of your information subject to legal and operational requirements.
Your Consent and Rights
By submitting your information and continuing to engage with our communication channels, you provide consent to the collection, use, and disclosure of your information as described in this policy. You may withdraw your consent to receive communications or request access, correction, or deletion of your personal information by contacting us using the information provided in our Contact section. Withdrawal of consent may limit our ability to communicate with you or provide requested services.
5.0 Support
Please contact us with any questions, comments or concerns about this Privacy Policy or our use of your Personal Information by email at info@imaginelw.com